Artificial intelligence is redefining the relationship between companies, customers and processes. Agents are the new frontier of this transformation: intelligent solutions able to learn and support business activities proactively and efficiently.
In the “Why Agents” webinar we’ll discover, through practical examples and live demos, how to create and customise your own agent to optimise Sales and Customer Service operations, improving efficiency, responsiveness and quality of service.
An event for anyone who wants to understand how agentic intelligence can become a real competitive advantage for their business.
Agenda
- Introduction
- Welcome to the Agentic era
Overview of the role of Agents and the evolution of artificial intelligence in Dynamics 365
- Ready-to-use Agents
Demo of the out-of-the-box capabilities in Dynamics 365 CRM
- Go deeper: build your own agent
Hands-on example for Sales & Customer Service.
- Let's start
How to take action: resources, project approach and support to build your own Agent
- Q&A